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PALM SCHEME Aged Care Workers: Timor-Leste Applicants Get Ready for Interviews
FAHE HO ITA - If you are a Timor-Leste applicant applying for the Australian Seasonal Workers Program in the aged care work sector, this interview reference is for you. This reference provides a 15-minute interview dialogue that you can use to prepare for your interview. The dialogue covers common questions that are asked in aged care worker interviews, as well as the answers that you may want to give.
Interviewer: Good morning. Welcome to the Australian Seasonal Workers Program interview. My name is John, and I’ll be conducting your interview today. Before we start, I want to assure you that this is a friendly conversation to understand your skills and experiences better. There’s no need to be nervous. Can you please tell me your name?
Applicant: Good morning, John. My name is Maria.
Interviewer: Nice to meet you, Maria. Could you tell me a bit about yourself and why you’re interested in the Australian Seasonal Workers Program?
Applicant: I live in Dili and I have been working in a local aged care facility for the past two years. I’m interested in the Australian Seasonal Workers Program because it’s a great opportunity to gain international work experience and improve my skills. I also hope to send money back to my family here in Timor-Leste.
Interviewer: That’s wonderful, Maria. Now, let’s talk about your skills and experiences. What are some of the most important skills you have as an elderly caregiver?
Applicant: I have strong communication skills which help me understand the needs of the elderly. I am patient, which is crucial when dealing with the elderly as they may take longer to do tasks or understand information. I also have good problem-solving skills which help me handle unexpected situations.
Interviewer: Can you tell us about your experience in aged care?
Applicant: Yes, in my current job, I help elderly people with their daily activities, like eating, bathing, and taking their medicines. I also spend time talking with them and keeping them company.
Interviewer: What are the standard practices of infection control?
Applicant: Infection control is vital in aged care. Standard practices include regular hand hygiene, using personal protective equipment, proper handling and disposal of waste, and adhering to cleaning protocols.
Interviewer: What would you do if you were with a resident and they had a fall?
Applicant: I would first ensure the resident is safe and not in immediate danger. I would then seek medical assistance and report the incident to my supervisor. It’s important to follow the facility’s protocol in such situations.
Interviewer: How would you handle a resident who had become confused or upset?
Applicant: I would approach the situation with patience and empathy. I would try to understand the cause of their confusion or upset and reassure them. If needed, I would seek assistance from a supervisor or a medical professional.
Interviewer: Tell me about your ability to work under pressure?
Applicant: I understand that working in aged care can sometimes be stressful. However, I have learned to stay calm and focused even in challenging situations. I believe effective communication and teamwork are key to managing pressure at work.
Interviewer: What do you think we do as care workers?
Applicant: Care workers support people in need of care and assistance. We provide medicine, serve meals, help with daily tasks, and improve their overall experience. Our job can make a positive impact on someone’s life and help them enjoy a better quality of life.
Interviewer: How would you deal with a stressed patient?
Applicant: I would approach the situation with empathy and patience. I would try to understand what’s bothering them and offer my help. If they don’t want to talk, I would respect their privacy and let them know I’m there for them when they’re ready.
Interviewer: What would you do in an emergency situation?
Applicant: I would stay calm and follow the facility’s emergency protocols. I would ensure the safety of the resident and seek immediate medical assistance. I would also inform my supervisor about the situation.
Interviewer: Do you have any questions for me?
Applicant: Yes, could you tell me more about the living arrangements and support for workers in Australia?
Interviewer: Of course. Workers are provided with accommodation and have access to support services to help them adjust to life in Australia. We also provide training before you start work.
Applicant: Thank you, John. That’s very helpful.
Interviewer: You’re welcome, Maria. We’ll be in touch soon with the next steps. Have a good day.
Applicant: Thank you. You too.
[End of Interview]
Please note that these are just examples. Your answers should be based on your own personal experiences and skills. It is also important to prepare for the interview by researching the organization and the role, and understanding the requirements and conditions of the Australian Seasonal Workers Program.
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